Frequently Asked Questions
Find answers to common questions about our products and services
Are your electronics covered by a warranty?
Yes, all ESR TECH products come with a standard 12-month manufacturer warranty covering defects in materials and workmanship.
Do you offer technical support for setup?
Absolutely. Our technical team is available via email or live chat to guide you through the initial setup of any device purchased from our store.
Are your products compatible with international power standards?
Most of our electronics are dual-voltage (110V-240V). Please check the specific product specifications page for confirmation before purchasing.
How do I update the firmware on my device?
Firmware updates can be downloaded directly from our 'Drivers & Updates' portal using your product's serial number.
Can I cancel my order after it has been placed?
Orders can be cancelled within 1 hour of placement. After this window, the order enters our automated fulfillment process.
Do you offer bulk discounts for corporate clients?
Yes, we provide specialized pricing for bulk orders and corporate procurement. Please contact our B2B sales team for a quote.